Welcome to Shop Silently! By using our website shopsilently.com and purchasing from us, you agree to the following terms and conditions.

1. General Terms

✔️ By accessing this website, you confirm that you are at least 18 years old or using it under the supervision of a parent/guardian.
✔️ We reserve the right to update or modify these terms at any time without prior notice.

2. Orders & Payments

✔️ All orders are subject to availability and confirmation of payment.
✔️ We accept Cash on Delivery (COD) across Pakistan.
✔️ Prices listed on our website are final and inclusive of applicable taxes.

3. Shipping & Delivery

✔️ Standard delivery time is 3-5 business days within Pakistan.
✔️ A flat PKR 199 delivery charge applies to all orders.
✔️ We are not responsible for delivery delays caused by unforeseen circumstances.

4. Returns & Refunds

✔️ Customers can request a return within 7 days of receiving the product.
✔️ The product must be unused, undamaged, and in original packaging for a successful return.
✔️ Refunds will be processed within 3-5 business days after receiving the returned item.
✔️ Sale items and personalized products are non-refundable.

5. Product Information

✔️ We make every effort to ensure product descriptions and images are accurate, but slight variations may occur.
✔️ Colors may appear different due to screen settings and lighting conditions.

6. Privacy & Security

✔️ We respect your privacy and do not sell or share your personal data with third parties.
✔️ For more details, please review our Privacy Policy.

7. Intellectual Property

✔️ All website content, including images, logos, and text, is the property of Shop Silently and cannot be used without permission.

8. Limitation of Liability

✔️ We are not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.

9. Contact Us

For any inquiries regarding these terms, feel free to contact us:

📞 Customer Support: 0310-7811871
🌐 Website: shopsilently.com
📍 Follow Us: Facebook 

10. Custom Orders & Pre-booking

✔️ Custom or pre-booked items may require additional processing time.
✔️ Such orders must be paid for in advance and are non-refundable once confirmed.

11. Order Cancellation

✔️ Orders can only be canceled within 12 hours of placement.
✔️ Once dispatched, orders cannot be canceled or modified.

12. Exchange Policy

✔️ Exchanges are allowed only if the delivered product is defective or different from the one ordered.
✔️ Requests must be made within 3 days of receiving the product, along with proof (images/videos).

13. Account Responsibility

✔️ Users are responsible for maintaining the confidentiality of their account details.
✔️ Shop Silently is not liable for any unauthorized activity under your account.

14. Promotions & Discounts

✔️ Discount codes must be applied at checkout and cannot be used after the order is placed.
✔️ Promotions are subject to change without notice and may not be combined with other offers.

15. Reviews & User Content

✔️ By submitting reviews or content, you grant Shop Silently the right to use, publish, or share them for marketing purposes.
✔️ Inappropriate or fake reviews will be removed at our discretion.

16. Product Availability

✔️ All products are offered subject to availability.
✔️ In rare cases of stockouts, we will notify you and issue a full refund or offer an alternative.

17. Mispricing & Typographical Errors

✔️ In case of pricing errors or product misdescriptions, we reserve the right to cancel or revise your order.
✔️ You will be informed if any such issue occurs before dispatch.

18. Force Majeure

✔️ We are not liable for failure to perform our obligations due to causes beyond our control (natural disasters, lockdowns, etc.).

19. Social Media & Branding

✔️ Shop Silently may repost customer photos or testimonials shared on public platforms with credit.
✔️ Brand mentions or tags help us grow and may be featured in promotions.

20. Contact Details

Brand Name: Shop Silently
Email: shopsilently55@gmail.com
Phone: 0310-7811871
Address: Central Park Lahore, Pakistan