Frequently Asked Questions

Orders

How can I place an order?

Simply visit our website shopsilently.com, select your favorite handbags, add them to your cart, and proceed to checkout.

What should I do if I receive a damaged or incorrect item?

We’re sorry for the inconvenience! Please contact us within 7 days of receiving your order at shopsilently55@gmail.com or on our whatsapp number +923107811871 with photos of the issue. We’ll arrange a replacement or refund as per our Return Policy.

Can I cancel my order after placing it?

Yes, you can cancel your order within 24 hours of placing it. Once shipped, cancellation is not possible.

Can I modify my order after placing it?

We process orders quickly to ensure fast delivery. If you need to modify your order, please contact us immediately at our whats app +923107811871. We’ll do our best to assist, but changes may not be possible if the order has already been dispatched.

Can I change my shipping address after ordering?

We can only modify the shipping address before your order is processed. Contact us immediately at at our whats app +923107811871 with your order number and the correct address. Once shipped, changes cannot be made.

What if my order is delayed?

While we strive to deliver on time, unexpected delays (weather, customs, courier issues) can happen. If your order is taking longer than expected, check your tracking info first. If there’s no update, contact us, and we’ll investigate.

Payment

What payment methods do you accept?

We accept:
✔ Credit/Debit Cards (Visa, Mastercard)
✔ COD (Cash on Delivery)

Is my payment information secure?

Absolutely! We use SSL encryption and secure payment gateway to ensure your data is protected. We do not store your credit card details.

Why was my payment declined?

Possible reasons include:

  • Insufficient funds
  • Incorrect card details
  • Bank security restrictions
  • Billing address mismatch
  • Name on Card mismatched
Can I use multiple payment methods for one order?

Unfortunately, our system only allows one payment method per order. 

What happens if my payment fails but my money was deducted?

If your payment fails but funds are deducted, the amount will be automatically refunded within 3-10 business days (depending on your bank). If you don’t see a refund, contact your bank first, then email us with proof of payment.

When will my payment be processed?

Payments are processed immediately upon order confirmation. If your order is canceled or refunded, it may take 3-10 business days for the refund to reflect in your account, depending on your bank.

Shipping & Delivery

How long does delivery take?

Delivery usually takes 3-5 business days within Pakistan.

What are the delivery charges?

We charge a flat PKR 199 for standard delivery across Pakistan.

Do you offer international shipping?

Currently, we only deliver within Pakistan.

How Can I Track My Order?

Once your order ships, you’ll receive a tracking number via email or WhatsApp. Click the link to monitor your package.

What Shipping Carriers Do You Use?

We ship with:

  • TCS
  • Trax
  • PostEx
  • M&P
  • Leopard
What Are Your Processing Times?

Orders ship within 1-2 business days (excluding weekends/holidays). Delays may occur during high-demand seasons.

Returns & Refunds

What is your return policy?

You can return your order within 7 days if the product is unused, undamaged, and in its original packaging.

How do I request a return?

Contact us at +92 310 7811871 or email us within 7 days of receiving your order.

How long does it take to receive a refund?

Once we receive and inspect the returned item, the refund is processed within 3-5 business days.

Can I Exchange an Item?

Yes! Email us or WhatsApp us within 7 days, and we’ll guide you through the exchange process. Exchanges are subject to availability.

Will I Get a Full Refund?

Refunds include the item price minus:

  • Original shipping costs (unless the return is due to our error).

What If I Miss the 7 Day Return Window?

Late returns may be accepted as store credit at our discretion. Contact us to check eligibility.

General

Do you restock sold-out items?

Yes, but availability depends on demand. Follow us on Facebook for updates.

Is my payment information secure?

Absolutely! We use SSL encryption and secure payment gateway to ensure your data is protected. We do not store your credit card details.

How can I contact you?

You can reach us at:
📞 Phone: 0310-7811871
🌐 Website: shopsilently.com
📍 Follow Us: Facebook

What Are Your Customer Support Hours?

Our team is available:
Monday–Saturday: 9 AM – 6 PM GMT+5
Weekends & Holidays: Email only (responses may take longer)